Summary

Senior operator and builder with 15+ years in enterprise SaaS (Salesforce, Layne Christensen) and a year running a multi-brand production AI/automation ecosystem under Witch Haven Grove LLC. 250+ active n8n workflows, 5 Airtable bases (468 tables), 24 live Stripe products, 8 deployed websites, all with disciplined error handling (DLQ on every workflow), an 11-gate CI pipeline, and weekly health LaunchAgents. I build it, I operate it, and I support the customer — comfortable in the gap between "the AI worked" and "the customer got value."

Selected Projects

Production AI / Automation

  • 250+ n8n workflows, DLQ on every
  • 11-gate CI deploy pipeline (audit-gated)
  • Daily/weekly health LaunchAgents
  • Anthropic + OpenAI + MCP integrations
  • Auto-fix workflow validator

Multi-Brand CRM / Data

  • 5 Airtable bases, 468 tables
  • Canonical contact spine across 7 brands
  • 24 active Stripe products
  • GA4 + Meta CAPI attribution
  • MailerLite + Resend delivery

Customer Surfaces

  • 8 live Cloudflare Pages sites
  • NFC card ecosystem (RoseCards)
  • WeasyPrint PDF microservice
  • Direct customer support across events + forms
  • Zoom S2S OAuth + recording pipeline

Experience

Witch Haven Grove LLC Founder & Systems Architect

April 2025 – Present · Chandler / Rimrock, AZ

  • Architected 250+ active n8n workflows serving 7 brand surfaces; 100% dead-letter-queue coverage, zero hardcoded secrets, auto-fix validator catching anti-patterns weekly
  • Built and maintain 11 audit gates in a CI deploy pipeline (form patterns, workflow standards, field-write validation, broken-link detection); every release passes static + smoke-test verification before reaching customers
  • Operate 22 LaunchAgents for daily/weekly health monitoring: signup smoke-fire, webinar pre-flight, encrypted offsite backup, Airtable snapshots, capacity/waitlist controls
  • Designed a unified contact spine across 5 Airtable bases (468 tables) driving email, payment, fulfillment, attribution, and lifecycle automation across 7 brands
  • Direct customer interaction across events, support, and payment/workflow troubleshooting — operator-grade focus on the gap between "the system worked" and "the customer got value"
Salesforce, Inc. Senior Technical Account Manager / Customer Success Manager

Nov 2021 – May 2025 · Remote / Arizona (3 yrs 7 mo)

  • Senior Technical Account Manager for Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud enterprise customers in communications, technology, and media verticals
  • Managed CRM implementations and international training programs; trusted advisor to executive sponsors and platform admin teams
  • Translated business outcomes into platform configuration; partnered with Solutions Engineering on customer-specific architecture decisions
Layne Christensen Company Marketing Lead / Business Development Team Leader, Mineral Services

May 2011 – April 2016 · Chandler, AZ (6 yrs)

  • Led marketing + business development for an $85M-revenue Mineral Services Division (mineral exploration drilling), supporting 15 territory managers across North America, South America, and international
  • Drove $18M revenue from the International Directional Services division in 2015
  • Architected and trained CRM (Salesforce + Microsoft CRM) for 26 colleagues; built dashboards + pipeline reporting
  • Owned print, web, and tradeshow marketing at 24,000+ attendee international tradeshows
Earlier Roles

Waypointe Business Designs — Owner/Manager (4 yrs, digital marketing & business architecture for SMBs)

Clearwater Investments — Fundraising & Technology Development (patent research, prototype assembly)

DataPreserve San Diego — Franchise Managing Partner (recruited 45+ resellers; landed 1st national account)

Principia College — College Football Defensive Coordinator (3rd winning season in 15 years)