Summary
Senior Technical Account Manager and automation engineer with 15+ years bridging enterprise customers and technical delivery. 3.5 years as a Salesforce Senior TAM/CSM across Sales/Service/Marketing/Data Cloud, now operating a production AI/automation stack: 250+ n8n workflows, 5 Airtable bases (468 tables), 24 Stripe products, 8 sites, with DLQ coverage, an 11-gate CI pipeline, and weekly health monitoring. Python/JavaScript/SQL; Anthropic + OpenAI + MCP integrations. I translate business outcomes into working systems and stay accountable through customer value.
Focus: Technical Account Manager · Customer Success · Salesforce · Python · SQL · automation · AI/LLM integration · data engineering · CRM architecture · API integration
Selected Projects
Production AI / Automation
- 250+ n8n workflows, DLQ on every
- 11-gate CI deploy pipeline (audit-gated)
- Daily/weekly health LaunchAgents
- Anthropic + OpenAI + MCP integrations
- Auto-fix workflow validator
Multi-Brand CRM / Data
- 5 Airtable bases, 468 tables
- Canonical contact spine across 7 brands
- 24 active Stripe products
- GA4 + Meta CAPI attribution
- MailerLite + Resend delivery
Enterprise SaaS (Salesforce)
- TAM/CSM for Sales/Service/Marketing/Data Cloud
- Enterprise CRM implementations
- International training programs
- Executive-sponsor trusted advisor
- Solutions-engineering partnership
Experience
- Architected 250+ active n8n workflows serving 7 brand surfaces; 100% dead-letter-queue coverage, zero hardcoded secrets, auto-fix validator catching anti-patterns weekly
- Built and maintain 11 audit gates in a CI deploy pipeline (form patterns, workflow standards, field-write validation, broken-link detection); every release passes static + smoke-test verification before reaching customers
- Operate 22 LaunchAgents for daily/weekly health monitoring: signup smoke-fire, webinar pre-flight, encrypted offsite backup, Airtable snapshots, capacity/waitlist controls
- Designed a unified contact spine across 5 Airtable bases (468 tables) driving email, payment, fulfillment, attribution, and lifecycle automation across 7 brands
- Direct customer interaction across events, support, and payment/workflow troubleshooting — operator-grade focus on the gap between "the system worked" and "the customer got value"
- Senior Technical Account Manager for Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud enterprise customers in communications, technology, and media verticals
- Managed CRM implementations and international training programs; trusted advisor to executive sponsors and platform admin teams
- Translated business outcomes into platform configuration; partnered with Solutions Engineering on customer-specific architecture decisions
- Led marketing + business development for an $85M-revenue Mineral Services Division (mineral exploration drilling), supporting 15 territory managers across North America, South America, and international
- Drove $18M revenue from the International Directional Services division in 2015
- Architected and trained CRM (Salesforce + Microsoft CRM) for 26 colleagues; built dashboards + pipeline reporting
- Owned print, web, and tradeshow marketing at 24,000+ attendee international tradeshows
Waypointe Business Designs — Owner/Manager (4 yrs, digital marketing & business architecture for SMBs)
Clearwater Investments — Fundraising & Technology Development (patent research, prototype assembly)
DataPreserve San Diego — Franchise Managing Partner (recruited 45+ resellers; landed 1st national account)
Principia College — College Football Defensive Coordinator (3rd winning season in 15 years)